Working at a Hotel Showed Me How the Smallest Amenities Become Lifelines for People in Need and How Simple Acts of Quiet Care Behind the Scenes Can Transform Ordinary Shampoo Bottles Into Unexpected Symbols of Compassion, Dignity, and Human Connection
When I first started working at a hotel, I believed hospitality was all about efficiency—quick check-ins, crisp sheets, and polite service. I understood the basics: the structure, the service standards, and how to make guests feel at ease. What I didn’t realize, however, was that true hospitality goes far beyond comfort—it’s about kindness, woven into…
