Major Hotel Chain Under Fire For Allegedly Outsourcing Guest Check-Ins To India

In the now-viral clip, a guest checking into a La Quinta by Wyndham property is greeted not by a person standing behind the counter, but by a tall digital screen showing a live video of a virtual front-desk employee — who the poster claimed was located in India.

“Do you need one room key or two room key?” the worker asks in the footage, which has already racked up over two million views since being uploaded on Saturday.

The customer answers without hesitation: “Two, just in case I lose one.”

 

 

After that brief exchange, the hotel guest is shown signing an electronic form directly on the screen with their finger, completing part of the check-in process without any in-person interaction.

hhhhhh

A traveler staying at a La Quinta by Wyndham hotel was allegedly checked in by an outsourced, virtual worker.@languageguy1/Instagram
The unusual encounter quickly drew strong reactions online, with many social media users criticizing the hotel chain for moving jobs overseas instead of employing local workers.

“More American jobs outsourced overseas. At some point this should just become illegal. If you make money in America, you should hire Americans,” one person wrote on X, echoing the frustration of others.

Another user was more blunt, writing: “What hotel, so I can be sure to avoid it?”

Some especially upset commenters even called on former President Trump to take action by imposing tariffs on American companies that send jobs to foreign workers rather than hiring domestically.

In response to the growing uproar, a spokesperson for Wyndham Hotels & Resorts — the parent company of La Quinta Inn — told The Post they had just been made aware of the situation and were actively looking into it.

“Do you need one room key or two room key?” the worker can be heard asking.@languageguy1/Instagram
“This is a franchised location, meaning the hotel is independently owned and operated, and as such, we don’t control staffing. That said, this franchisee’s use of this equipment is not brand approved nor is it being marketed to other franchisees,” the Wyndham spokesperson explained in their statement to The Post.

“Further, our brand standards require hotels to have a team member physically stationed at the front desk at all times.”

The brand currently operates several La Quinta locations in and around the Miami area, though it did not specify whether any others use similar technology.

At this point, it’s still not clear how common it is for La Quinta properties — or other hotel brands — to rely on outsourced virtual front-desk staff. The company’s own website does note that some guests have the option to check in using their mobile devices.

Adding to the conversation, a YouTube video posted back in February appeared to show the same kind of oversized tablet screen being used by a remote worker at a Wyndham hotel located in Bonita Springs, Florida.

Outraged social media users were quick to slam the hotel chain on social media.@languageguy1/Instagram
“I checked into a hotel by talking to a man on a screen in the entryway. I scanned my ID, swiped my credit card, and the machine provided me a key,” the person who uploaded that YouTube video wrote in their caption, describing the process step by step.

Another traveler also shared that they had run into a similar setup when staying at a hotel in Dublin, where their check-in was handled entirely by a virtual front-desk worker.

“Honestly, it was a lot quicker than dealing with front desk staff, and it prints out your keycard,” they recalled in their post.

In another example, a guest described how a hotel in Amsterdam had gone a step further by using a completely automated self-service check-in.

According to their post on X, visitors there fill out a form on an iPad, pick up a key card from a stack, and then tap it on a reader to activate it before heading to their room.

“There’s really no reason for these jobs at all in today’s age,” the user concluded, pointing out how the entire process removed the need for any front desk staff.

Leave a Reply

Your email address will not be published. Required fields are marked *

Back To Top